Frequently Asked Questions

Product information

• What type of art is available at nyArt.com?

  nyArt.com offers long-lasting keepsakes of New York in a variety of styles and sizes: from black and white, infrared and color photographs, to watercolor, digital and oil paintings.

• Does the image on the product page accurately represent the actual artwork?

  We strive for a high degree of image accuracy. However, due to differences in color settings and restrictions of certain monitors, in some cases, the actual artwork colors may vary slightly from the color you see on your screen. The actual artwork print size may also vary slightly due differences in format and cropping.

• How accurate are the dimensions of the art pieces?

  nyArt.com verifies the dimensions of each image on our site. However, due to industry standards, sizes may sometimes vary slightly.

• Do you sell original art?

  Yes we do! Practically all art pieces sold at nyArt.com are available in original format. For pricing and availability, please contact us.

• Can I get permission to reproduce an image?

  We can grant permission to reproduce artworks which belong to nyArt.com. For pricing, please contact us.

Ordering artworks

• How do I place an order online?
  1. Just click on any artwork you like, and you will be brought to the artwork’s page.
  2. On that page, please customize the artwork by selecting available options of the artwork.
  3. To add the artwork to your shopping cart, just click on the Add to cart button located next to the price.
  4. After adding an artwork to cart, you can continue shopping. When you are ready to complete your order, click on the shopping bag image (located on the top right corner of any page). You will be brought to the cart page.
  5. On that page you can adjust artwork quantity or remove artwork(s) from the cart. Then just click on the Checkout button, and follow the easy instructions for completing your order.

  Shopping at nyArt.com is easy and secure! If you have any other questions, please contact us and we will be happy to assist you.

• What if I encounter a problem while placing my order?

  If you encountered a problem while shopping at nyArt.com, please contact us, and we will be happy to assist you.

• What if I accidentally placed a duplicate order?

  If you feel you have placed a duplicate order, please contact us, and we will cancel the duplicate order.

• Can I cancel an order after it has been placed?

  You can cancel your order within 12 hours after placing it. To cancel an order, please contact us with the order number.

• What payment options do you accept?

  We accept all major credit cards and payment services. You can also make a payment via PayPal service.

• Is online shopping safe?

  With nyArt.com, ordering online is as safe as using a credit card at your local store. We use the latest security technology, including data encryption, server authentication, and message integrity. To assure our customers that our online store is safe and reliable, we have registered an SSL certificate for all online transactions.

• Do you charge tax?

  Currently we charge state tax for orders shipped to New Jersey and Washington states.

Shipping

• How will my package be shipped?

  All items are carefully packaged to prevent damage in transit. nyArt.com ships orders using FedEx, UPS or USPS to provide the best service to our customers. Shipping within the continental U.S. is free!

• Can you ship to a P.O. Box or an APO?

  The USPS delivers packages 11"x14" and smaller to a P.O. box. Larger items must be shipped to a street address. We can also ship to an APO through the USPS.

• Can you ship artworks somewhere other than my billing address?

  Yes! During the checkout process, just enter a shipping address that is different from your billing address.

• When will my order arrive?

  You can estimate your order arrival by adding the processing and transit times. We typically process most art prints and matted artworks within 24 hours, and most mounted and gallery wrapped artworks within 5-7 business days.

  It takes additional 3-5 business days to deliver an order to your door.

• Is my package insured?

  We guarantee your satisfaction. If your package is lost or arrives damaged, please contact us. We will refund, exchange, or replace any unsatisfactory items.

• What type of packaging do you use?

  Art prints are rolled with thin paper to protect against dust before being packaged in corrugated triangular shipping containers. Matted and mounted artworks are securely shipped in corrugated shipping boxes.

• How do I track my order?

  As soon as your New York artwork ships, we will send you a confirmation email that includes a tracking number.

• How much will shipping cost?

  We offer a free shipping within the continental United States. For international shipping, please contact us.